FAQ


About the Product

karenjess jewellery is made from solid sterling silver or bronze.  These metals are nickel-free and hypo-allergenic for most people, unless you have an extreme allergy and can only wear solid gold. Bronze pieces may acquire a darker, antique patina with repeated wear.



Pre-Sale Questions

You will be able to redeem Promo Codes  during the checkout process.

We work on a limited inventory, which means, each piece is made with love. If you would like to request a particular piece that is showing as out of stock, please email karen@karenjess.com and we can expedite your request.



Custom Pieces

Please visit our Cast Your Own Shell page and complete our form. Additional charges will apply and all sales involving custom work are final.



Orders and Account Information

Your order status can be found via the “My Account” page. You must be logged in to view this information.

Your Shipping Address, Billing Address and Password can be edited and changed via the “My Account” page.  You must be logged in to view this information.



Shipping & Returns

All orders for delivery in Canada and the USA ship for a flat rate of $7.00

We ship with Canada Post Expedited (allow 2 -7 days for delivery).

For delivery outside of North America, please email karen@karenjess.com for a quote.

Karenjess.com orders will be processed and shipped within 2 weeks from our Vancouver, BC.

If you would like to return an item from your karenjess.com order, we require you to contact karen@karenjess.com within 10 days of delivery to facilitate a return. Please include details of the item you’d like to return in your email, as well as order ID, in order to speed up the processing time. Items returned must be new and in their original packaging.

If the item was purchased within 1 year, there is no repair charge. If the item was purchased over a year ago, it is subject to a repair and shipping fee.

Due to the handmade, fragile nature of many of our pieces, we cannot guarantee we can repair every piece made in the collection. For any questions regarding this please email karen@karenjess.com



Privacy & Security

karenjess uses PayPal to process all transactions. Paypal is the safest and easiest way to pay online. Paypal uses industry-leading data encryption and never shares your financial information with merchants or third parties. During checkout, Paypal verifies that your internet browser is running SSL 3.0 or higher. In transit, financial information is protected by SSL with an encryption key length of 128 bits (the highest level commercially available).

Please read our Privacy Policy to learn more.



Wholesalers

If you would like to stock karenjess, contact heather@karenjess.com for wholesale inquiries.